Customer Excellence Summit
WHEN & WHERE: November 13, 10:00–12:00 (Disruption Hall @epicenter)
Sime’s ultimate customer excellence summit focuses on the strategies, new skills, content and technologies that make business rock in an increasingly technology driven world.
10:10 Business Romance
Ola Ahlvarsson, co-founder Sime, Tim Leberecht, awarded author, prolific thought leader on the humanization of tech.
10:30 First Touch to Advocate: Designing World-Class Customer Experiences
The entire lifecycle—start to finish—is affecting your ability to turn customers into advocates: your most reliable engine for growth. In this session, you’ll learn how to do effective customer research, leverage analytics and testing, and collaborate across departments to build a world-class, omni-channel customer experience that gets real results.
Cliff Seal, UX Lead, Salesforce Pardot
11:10 Attracting and retaining Gen Z
Emma Glennow, Head of Innovation, Marginalen Bank
11:50 Putting the Customer in the front seat
Rahul Lindberg Sen, Head of UX & research for Product Labs at Volvo Cars
SOME OF THE SPEAKERS
- Amazing customer experiences – case safari.
- Why trust is the new oil (and how it is built or lost).
- Data driven customer love.
- From product to customer centricity.
- Business romance
Note: The agenda evolves as we add speakers, partners and topics. Stay tuned for changes!