Customer Excellence Summit
CUSTOMER EXCELLENCE SUMMIT
November 13, 10:10–12:00 (Disruption Hall, Epicenter)
Sime’s ultimate customer excellence summit focuses on the strategies, new skills, content and technologies that make business rock in an increasingly technology driven world.
10:10 Business Romance and Customer Excellence
Ola Ahlvarsson, co-founder Sime in conversation with Tim Leberecht, awarded author, prolific thought leader on the humanization of tech.
10:30 First Touch to Advocate: Designing World-Class Customer Experiences
Customers acting as advocates are your most reliable engine for growth. The entire lifecycle —start to finish—is affecting your ability to create that kind of relationship. In this session, you will learn how to approach the whole lifecycle, from research to support, to build a world-class, omni-channel customer experience that gets real results.
Cliff Seal, Principal Designer, Salesforce Pardot
10:50 Data driven customer love, and the art of attracting and retaining Gen Z
Emma Glennow, Head of Innovation, Marginalen Bank
11:10 Amazing Customer Experience: case safari and sharing
11:20 Beyond CRM – Unveiling the True Customer Journey
How customer journeys and purchase experiences are shaped by trends, tech and media.
Patrick Stoopendahl, Head of Science, Odyssey
11:40 Putting the Customer in the front seat
Rahul Lindberg Sen, Head of UX & Research for Product Labs at Volvo Cars
MEET THE SPEAKERS
- Amazing customer experiences – case safari.
- Why trust is the new oil (and how it is built or lost).
- Data driven customer love.
- From product to customer centricity.
- Business romance
Note: The agenda evolves as we add speakers, partners and topics. Stay tuned for changes!